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Meet CloseKnit: Virtual-First Primary Care for Blue Cross Members

Posted: Sep 1, 2026
Comments: 0
Author: Chad Pook

Getting the care you need shouldn't be difficult. Waiting hours for urgent care or months to see your Primary Care Provider does not help you take care of the people most important in your life, and it does not allow you to take care of YOU.

40 days — average Boston wait for a new primary care appointment

2x longer — than the average of 15 other U.S. cities studied

Same day — immediate care with CloseKnit, no appointment necessary

Source: Massachusetts Health Policy Commission, A Dire Diagnosis: The Declining Health of Primary Care in Massachusetts, January 2025. masshpc.gov

CloseKnit is a hybrid primary care solution that supports every aspect of your health. From immediate needs to long-term wellness, with CloseKnit you have access to a team of licensed providers who are ready to help when and where you need it. Their healthcare navigation team is ready to answer your questions and assist with scheduling, prescriptions, and finding and referring you to the specialists and resources you need.

What you get

  • Annual wellness exams from the comfort of your home
  • Immediate care the same day, no appointment necessary
  • Preventive, sick, and chronic care and disease management
  • A dedicated care team of doctors, nurses, and Health Guides
  • Help with scheduling, coordinating care, finding specialists, and billing
  • Bluetooth-enabled devices sent to your home for a comprehensive exam
  • Referral management and coordination with high-value specialists

Good to know

  • For adults 18 and older
  • Video visits available in all 50 states and the District of Columbia
  • In-person care at One Post Office Square in downtown Boston
  • Connect by web, phone, video, or app

Included in your plan

Accepting new patients, with evening and weekend appointments available.

CloseKnit is available to most Blue Cross members and participates in Blue Cross' value-based payment program. Getting started takes just a few minutes.

Get started with CloseKnit

CloseKnit is a virtual-first primary care practice available to most Blue Cross Blue Shield of Massachusetts members and participates in Blue Cross' value-based payment program. Primary care through CloseKnit is available to adults 18 and older. Availability of specific services may vary by location and by your plan. This message is general benefit information and is not medical advice.

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