AllOne Health Annual Report: 2024 EAP Summary & Mental Health Trends

This year’s report reveals key findings on EAP utilization trends:

• Requests for Mental Health Support on the Rise: 
  In 2024, 79% of all EAP referrals were for mental health counseling, up from 71% in 2023. Emotional concerns surged to 18% of all counseling referrals, more than doubling from 8% the previous year. This dramatic increase signals a clear need for more mental health counseling and resilience-building support. 

• Counseling Access Preferences Shift: 
  Employees are seeking more flexible access to support. In-person counseling saw a slight increase to 45% in 2024, emerging as the preferred method over video-based counseling at 43%, which decreased from 48% in 2023. Telephonic counseling remained stable at 12%. This shift highlights the need for organizations to provide access to both in-person and virtual counseling options to ensure individuals have access to the right type of care for their diverse needs and preferences. 

• Reliable HR Support Remains a Priority:
  In the AllOne Health Annual Report Card, 97% of clients expressed confidence in their Account Managers' ability to support their needs, while 98% of clients found the Critical Incident Response services to be effective, and 96% are satisfied with the overall quality of AllOne Health’s EAP services. 

See the full results of the survey here: AllOne Health Annual Report

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