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Human Resources Discussion Group

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HUMAN RESOURCES DISCUSSION GROUP

Join the Human Resources Discussion Group on the third Thursday of each month to connect with peers from fellow MBA member banks. These sessions focus on key HR topics, including compliance, employee benefits, recruiting, talent development, and more. It’s a great opportunity to share ideas, ask questions, and discuss the issues that matter most to your bank.

Attend as often as your schedule allows—these informal, collaborative meetings are designed to give members a space to share ongoing challenges, gain fresh perspectives, and learn from one another.

Have a discussion topic or speaker in mind?

Each month, we conduct a brief survey featuring questions submitted by members. If you have a question, topic, or speaker suggestion for the Human Resources Discussion Group, feel free to send it my way anytime. I would be happy to include it in the next survey! Click here to email me.

Survey results will be shared each month via email and compiled on our website for easy access. Be sure to check back regularly for the latest updates and resources.

Dates

  1. January 16, 2025
  2. February 20, 2025
  3. March 20, 2025
  4. April 17, 2025
  5. May 15, 2025
  6. June 19, 2025 (rescheduled to June 18, 2025)
  7. July 17, 2025
  8. August 21, 2025
  9. September 18, 2025
  10. October 16, 2025
  11. November 20, 2025
  12. December 18, 2025

January 2025

Posted: Jan 22, 2025
Categories: HRDG
Comments: 0
Author: Chad Pook

View the January survey results (click each question to reveal the responses)

Who do you use for your EAP? What are your thoughts and what is the utilization? If you’re able to share, what is the cost per employee for your EAP?
All One Health. Utilization is minimal despite abundant communication. Cost is $3.01 pepm
ESI Employee Assistance Group/ The EAP. It costs approximately $20/year per employee. While it's a little utilized benefit, when we had an incident happen in one of our branches a couple of years ago they were a help to us. And, when an employee is in some type of crisis, it is an important option. They currently meet our needs.
We use All One Health. They have good information and discounts but not a lot of reporting tools to verify usage. The cost is $2.41 per employee.
We use the free plan through the Hartford Insurance.
AllOne Heath - utilization is usually low but a good resource for those in needs for a reasonable cost
We use ADP's EAP service. It is included in our Comprehensive Services package, so there is no direct cost. I'm not sure of the utilization; we don't have a view into that. We were very happy with their response to a crisis situation where we requested on-site support for employees to help deal with the death of a colleague.
The Hartford - it is free with our other coverage (STD, LTD, Life etc.)
AllOne Health
We use ADP for our EAP program, it's included in our contract pricing.
We have had AllOne for several years. The monthly rate is around $3.50 per/ee. We use their monthly topics to supplement our wellness program, use some of their pre-recorded sessions for training and have them do "live" Zoom training sessions once a year.
ACI Specialty Benefits and it is through our disability provider, so we are not billed separately for it.
ESI Employee Assistance Group Approx. $4,500 per year
AllOne Health 2.52/pp/pm Usage is extremely low
ComPsych Guidance Resources. We do not receive utilization reports, however, I would say our overall utilization is low.
ADP LifeCare. It's free with our ADP Workforce bundle. Utilization rate across the bank is at 25%.
ESI
We use AllOne for our EAP and the cost is $2.51 per employee. AllOne has come on-site to speak to our employees about the services they provide. Additionally, when we need them on-site for serious issues, they are typically available within a reasonable timeframe.
CompEAP - they are fantastic. Our utilization rate is usually somewhere between 5 and 8%. Our annual cost is $5,500 and we have approximately 80 employees.
We use it through our payroll provider Paychex, it comes with our package. Very little use; we have had an employee use it here and there.
ESI Total Care EAP. They are very good, and we've had positive feedback from employees who utilized their services.
We have an EAP. Utilization is limited
AllOne EAP. Responsive when we've reached out, has provided some helpful trainings, however typically we have low utilization.
We currently do not utilize one.
AllOne Health
Have you increased your teller starting rates for 2025? If yes, please provide additional context.
No
Not specifically. We routinely monitor these rates to ensure we are competitive.
Yes
No, we raised them two years ago. We start at $19.00 per hour with no experience and go up from there.
We don't have tellers. We have banking specialists. We hire above the range, so there was really no need to increase the starting rate. Although our ranges did increase by 3%.
No planned increase for 2025.
No.
We plan to make adjustments based on the recent market survey with March annual performance increases.
No
$19.00/pp with no experience
Yes, we have to meet market demand and COLA.
No, not as of yet.
Our starting rate for 2025 has increased. Our compensation structure is based on salary quartiles, which are reviewed and updated annually to remain competitive with market standards.
No
No, we raised it in 2024 from $16 an hour to $17 with no experience and $18 to $20 with experience.
Yes, we just increased by $1.00 per hour.
No
We have not increased it. Our starting range is $19-$22.
We do not use the traditional Teller position. Our closest equivalent, Relationship Banker I, did not require an increase to the rate.
Are there any vendors, speakers, or topics you would like to suggest for discussion this month or in future meetings?
Not at this time
MA Pay Transparency
New MA Pay Transparency reporting.
Always interested in a speaker on MA Pay Transparency
Legal and Compliance topics are always appreciated. A 2025 Legal Update would be helpful.
I would love to know who people are using for Affirmative Action and what that process looks like.
Does anyone have job grades to tie in with salary ranges?
MA Pay Transparency Law

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