This presentation will discuss the brave new world of consumer collections and how best to navigate the current challenges facing lenders so that you can effectively resolve delinquent and charged off accounts.

This program is ideal for individuals who are regularly involved in the consumer collection process, including vice presidents of lending, lending managers, collection managers, and collection representatives/agents. Other individuals such as in-house counsel and compliance officers who establish and oversee collection polices will also benefit from this broad-based presentation.