WHO SHOULD ATTEND? 

This workshop is ideal for managers, team leaders, and executives who are looking to enhance their communication abilities. It is also beneficial for aspiring leaders who want to develop strong foundational skills in active listening.

WHAT YOU WILL LEARN 

• Analyze your listening skills and identify areas of strength and areas for improvement

• Examine the five key principles of active listening

• Gain skills in reading and interpreting body language to identify nonverbal cues

• Develop the ability to stop interrupting and refrain from making premature judgments

• Explore the “magic skill” of validation and how it elevates trust in a relationship

• Apply the techniques learned in a role-playing exercise that will allow you to strengthen your confidence in your listening skills

• Connect with other financial services professionals who are committed to enhancing their communication skills through shared experiences and exchange of ideas